PC Financial earns top spot among mid-size Canadian retail banks
TORONTO -- Reinforcing its commitment to unprecedented value and customer service, President's Choice Financial was today ranked "Highest in Customer Satisfaction Among Midsize Retail Banks, Five Years in a Row" in the J.D. Power and Associates 2011 Canadian Retail Banking Customer Satisfaction Study SM.
"Since 1998, PC Financial has worked hard to provide Canadians with innovative financial products and services that help make their lives a little bit easier," said Barry Columb, CEO of President's Choice Financial. "Staying true to that commitment and to our customers is a top priority, which is why we're thrilled to accept this honour and extend our thanks for choosing PC Financial services."
With a total score of 786 out of a possible 1000 points, PC Financial was recognized with strong performance in three out of six factors that determine satisfaction including: Fees, Product Offerings, and Account Information.
PC Financial received the highest ranking among eight mid-sized banks. The title was awarded as part of the J.D. Power and Associates 2011 Canadian Retail Banking Customer Satisfaction Study SM and was based on more than 12,000 consumer responses.
For more information about President's Choice Financial® services or to find your closest pavilion, visit: www.pcfinancial.ca
President's Choice Financial® personal banking services are provided by the direct banking division of CIBC. Banking services are currently not available in Quebec.